One fixed price per practitioner. A typical practice's calls included.
No per-minute billing, no setup fee, cancel monthly. 14 days free, no credit card.
Lite
Sina answers every call. Your team works the requests from the inbox.
- Answers every call, around the clock
- Recognises the request and files it in a structured inbox
- SMS confirmation and emergency detection
- No PVS integration
Praxis
Sina works directly in your PVS and books appointments itself.
- Everything in Lite
- PVS integration: appointments, prescriptions and callbacks straight into the record
- Patient timeline for the team
- Multilingual, online reception, email in the same inbox
Plus
Sina also calls out: recall, DMP, check-ups and IGeL.
- Everything in Praxis
- Outbound campaigns with a 10 to 25 % booking rate
- Patient portal and workflows
- Priority support
Enterprise
For MVZs, outpatient clinics and practice networks with their own requirements.
- Custom implementation across locations
- Own integrations: hospital systems, special PVS setups, phone systems
- SLAs and a dedicated contact
Prices net of VAT. No setup fee. Volume discount from the second practitioner seat. monthly
What each package includes.
| Lite | Praxis | Plus | Enterprise | |
|---|---|---|---|---|
| 24/7 call answering, request recognition, inbox | Included | Included | Included | Included |
| SMS confirmations and emergency detection | Included | Included | Included | Included |
| PVS integration and calendar booking | Not included | Included | Included | custom |
| Patient timeline | Not included | Included | Included | Included |
| Multilingual conversations | Not included | Included | Included | Included |
| Online reception and email requests in the inbox | Not included | Included | Included | Included |
| Reporting and call log | Not included | Included | Included | Included |
| Outbound campaigns | Not included | Not included | Included | Included |
| Patient portal and workflows | Not included | Not included | Included | Included |
| Concurrent lines | 3 | 6 | 12 | custom |
| Support | Email and phone | priority | dedicated | |
| Term | cancel monthly | cancel monthly | 12 months | custom |
Swipe sideways to see all packages.
What Sina gives your team back every month.
Three figures from your day. We use 21.5 working days and the full cost of an MFA minute on the phone.
All incoming calls, including the unanswered ones.
Practices in operation sit around 80 %. The rest goes to your team with every detail.
For 2 practitioners, billed monthly.
The remaining 14 working days in the month, Sina works for your practice. Net benefit: 1.287 € per month, from phone time alone.
Counts phone time only. Around-the-clock availability, fewer callbacks and a calmer front desk are not priced in.
Sina calls out. Your calendar fills up.
Recall, check-ups, DMP, vaccination drives, IGeL: Sina calls the right patients, explains the offer and books the appointment directly in the PVS. Your team only releases the list.
Historically, 10 to 25 % of those called book, depending on the service. Contact allowance included, no per-call billing.
Historically 10 to 25 %, depending on the service.
Editable. Preset per campaign type.
The Plus surcharge over Praxis, 185 € per month, is covered by 5 booked appointments.
What happens with very high call volumes?
Your package covers a typical practice of your size
The included call volume is stated in your quote, set after the trial from your real numbers.
Sina keeps answering
Even when the volume is used up, Sina answers every call and captures the request and callback wish. Emergencies are always escalated.
No back-billing
Never an invoice per minute. If the volume permanently does not fit, we propose the right package for the following month.
What practices ask before starting.
Who counts as a practitioner?
One full Versorgungsauftrag. Part-time counts proportionally, doctors in training do not. In private practices, the licensed practitioners count.
Is there a minimum term?
Lite and Praxis can be cancelled monthly. Plus runs for 12 months because campaigns need setup. The trial ends without notice.
Which practice management systems are supported?
Currently T2Med, abasoft, Medical Office, Duria, Samedi and eTermin, plus Outlook, Google and GDT. Lite needs no integration.
Can we start with Lite and switch later?
Yes, any time for the following month. Inbox, settings and phone number stay.
Sina live in your practice. No credit card, no term.
You forward your number, we handle the setup. After 14 days you decide with real numbers.
No credit card required • 30-minute setup • Cancel anytime