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    Rheuma Templin
    With data

    Rheuma Templin

    How a single-physician practice in Brandenburg consolidated four communication channels into one — and reclaimed 15 hours of phone time per week.

    15h
    saved per week
    <24h
    instead of 2+ days
    10 / 10
    would recommend
    The Challenge

    Too many channels, too little time

    Before Sinalis, patient communication at Rheuma Templin was fragmented — four channels, one person at the front desk, up to 200 calls a day. The practice had stopped acting; it was only reacting.

    • Four channels, one front desk

      Phone, email, fax, and messenger traffic ran in parallel — with no shared view and no clear prioritization.

    • 200 calls on peak days

      At peak, up to 200 phone inquiries a day — appointments, results, new patients, all coming in over one line.

    • A one-person front desk

      One staff member handling the entire administration. Every hour on the phone was an hour taken from patients and workflow.

    • Reacting, not acting

      Patient replies took two days or more. Structured planning of the clinical day had become nearly impossible.

    The Solution

    One channel, clear structure

    Sinalis takes inbound calls, captures callback requests with structure, and runs proactive recall campaigns. The practice reclaims time — and patients get answered faster.

    • Inbound call handling

      AI-powered handling of every patient call — even at peak. No missed calls, no endless hold queues.

    • Structured callback intake

      Every callback request captured with reason, priority, and preferred contact window — the team works a clean, ordered list.

    • Recall & follow-up outreach

      Proactive patient outreach for check-ins, results, and long-term care paths — automated and documented.

    The Results

    15 hours per week, back with patients

    15hsaved per weekFrom 20 to 5 hours per week — three quarters less time on the phone, reclaimed for patients
    <24hinstead of 2+ daysDays of waiting turned into hours — faster answers, calmer patients
    10 / 10team relief — up from 2 / 10Self-rated by the practice on a 1–10 scale — from non-stop firefighting to calm
    10 / 10would recommendDr.-Ing. habil. Markus Detert recommends Sinalis without reservation
    „Others react. Sinalis anticipates."
    Dr.-Ing. habil. Markus DetertPractice Management, Rheuma Templin

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