Kardiologicum Augsburg & Neusäß
How a cardiology practice handling 150–200 calls a day reclaimed its phone work — and got positive patient feedback for the first time.
- 80+ hrs
- Phone time automated per month
- 80%
- of calls handled autonomously
- 200/day
- Calls Sinalis carries with the team
When the phone never stops, the front desk pays for it
150 to 200 calls a day in Augsburg and Neusäß tie up at least one full-time staffer. Phone and front desk collide — and a first attempt with an AI assistant left patients unhappy.
150–200 calls per day
Boiled down to one MFA, the daily phone load occupies at least a full-time staffer — every single day.
Phone and front desk collide
When many patients call, many are also at the desk. Calls go unanswered, or the desk gets neglected. Both happen at once.
An earlier AI assistant lost patients
Two years ago the Kardiologicum tried a first AI assistant — patients found it impersonal. Positive feedback never came.
Routine queries burn MFA time
Address, directions, appointment reminders — standard questions eat the capacity that more complex concerns need.
Sinalis takes the routine phone work, the team is free for the rest
Sinalis handles around 80% of calls fully autonomously. What's left arrives at the team pre-sorted — with SMS templates tailored to each individual call, getting an answer to patients in seconds.
„We already had more calm in the practice with the earlier solution. What's new is that the calm reaches the team too — the remaining calls are simply easier to work through."
80% handled solo
Address, directions, appointment confirmation — Sina answers routine queries without asking back. Over 80 hours of phone work per month, and growing.
SMS templates tailored per call
Instead of a one-size-fits-all reply, the team dispatches SMS blocks tailored to the actual call — out the door in seconds, no callback needed.
Patient feedback turns positive
Where the previous assistant came across as impersonal, patients now describe Sina as "truly natural and real". Positive feedback — for the first time.
Pre-sorted calls, focused MFA
When a call does reach the team, it's already classified. The remaining calls work through faster — and the practice is audibly calmer.
„Sinalis makes our phone problems easier — patients are more satisfied, we're more reachable, and the load on our team hasn't grown. The opposite, in fact."
Want similar results for your practice?
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